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Ensure consistent cleaning quality at all times

High and consistent cleaning quality is essential in Building service. We’ve created two articles to share our learnings and recommendations. In the first one, we show why providing consistent cleaning quality is so important and in the second one, we share our knowledge on how to succeed in providing high quality at all times.

 

New expectations
The pandemic has added new expectations to provide additional and more frequent cleaning. Addressing new cleaning regulations, protocols and procedures requires extra training, and can cause staffing issues as you are expected to carry out more work with the same, or even less, cleaning resources. In addition, there are new expectations on showing evidence of cleaning and hygiene which requires more administration and reporting to keep up with the new standards.
 
Customer churn
Cleaning is one of the most commonly outsourced services in segments such as education, hotels, hospitals, retail and commercial or residential buildings. But statistics show that the average cleaning company loses up to 55% of its total customer base every year due to poor cleaning*. And that new clients are typically attracted by competitive prices and a high service level. That’s why ensuring high and consistent cleaning quality is essential to avoid customer churn. Especially now, when hygiene more than ever before is a top priority. 
 
Improve quality and efficiency
To maintain or improve cleaning quality and hygiene is a significant challenge, especially when you also want to improve operational efficiency. In the past, if you focused on improving quality and customer satisfaction, your efficiency decreased, or vice versa: if you tried too hard to streamline hours and cleaning resources, quality of work was compromised. Today, technology and innovations can help you do both – improve quality and customer satisfaction as well as increase your efficiency. 
 
Boost staff motivation
With data-driven cleaning you will discover a new and smarter way of working that saves time and increases efficiency. Real-time information on cleaning and refilling needs empowers you and your staff to optimize resources and be more proactive instead of working to a fixed routine. By knowing when and where to clean, cleaners can eliminate unnecessary cleaning rounds and dispenser checks so they can spend more time on important tasks such as touchpoint cleaning where it is needed the most. This new way of working gives you and your cleaners a better overview and control, which in turn increases motivation and reduces stress and physical strain. The result of data-driven cleaning is a revolutionary boost to efficiency, quality and staff engagement. 

 
Want to learn how to ensure consistent quality in cleaning services? 

The business value of Tork Vision Cleaning

”Data-driven cleaning changes the industry. Firstly, it dramatically improves efficiency. Secondly, it boosts staff motivation. Thirdly, it creates a new, higher standard of cleaning for our customers. With real-time data, we are going to increase the performance in the whole market.”
Jean Dussaix, Senior Global Category Buyer at Sodexo

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It’s time to upgrade to data-driven cleaning

In almost every industry today, innovations and new technology are driving change and optimising the use of cleaning resources. The cleaning industry is no exception: when it comes to large, complex facilities with many units to clean and fluctuating visitor numbers, data-driven cleaning helps improve cleaning quality, operational efficiency and hygiene, while also providing a more meaningful and less stressful working environment for cleaning staff.
  
The time to go digital is now
The shift from static cleaning schedules to data-driven and true need-based cleaning will take you and your team to a whole new level of quality, efficiency and hygiene. With connected devices and software that keep track of visitor numbers and refill levels you get information about actual cleaning needs. This makes it possible for you and your staff to stay ahead of complaints and focus your time on what’s needed, exactly when and where it’s needed. 
 
The numbers tell the story
According to data collected from existing Tork customers, going digital has helped them make sure that dispensers are stocked up to 99% of the time** and to save up 20% of cleaning hours*****. Your staff will be more motivated, less stressed and will get more done in less time while feeling that their work is more meaningful because they know that every task matters. This is why so many forward-thinking companies have chosen to upgrade to Tork Vision Cleaning - the world’s leading facility management solution for data-driven cleaning. To secure the new hygiene standard, empower your cleaning team with Tork Vision Cleaning and real-time information – enabling a new and smarter way of working, that improves cleaning procedures and saves time.

Find out more about Tork Vision Cleaning!

Data-driven cleaning helps improve cleaning operations in three important ways:

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References

*Cleaning Industry Analysis 2017 – Cost & Trends. 
**Measured across nearly 13,000 connected dispensers between June-December 2019, based on time per month that a dispenser is in an empty status against total time per month.
***Based on customer feedback for dispenser checks over 6 months before vs after installing Tork Vision Cleaning (between June-December 2019). Measured across 16 sites connected to Tork Vision Cleaning, with each dispenser check taking approx. 20 seconds. 
****Measurement of visitor satisfaction in two Tork Vision Cleaning washrooms and two traditionally maintained and equipped washrooms at ISSA/Interclean exhibition, May 2016. 
*****Based on the documented results achieved by three Tork Vision Cleaning customers, measured before and after the implementation of Tork Vision Cleaning.

Note: Tork Vision Cleaning was formerly known as Tork EasyCube®.